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Internal Server Error (500)

If you are receiving this error for a website on our services your file permissions are likely to be incorrect. Setting file or folder permissions to CHMOD 777 is the most likely reason for this.

As a security measure, our severs run SuPHP which will not allow permissions over 755. If your script gives specific requirements regarding file or folder permissions these can usually be ignored.

SuPHP runs in the background and executes scripts using your username rather than “Nobody”. This means your files should need no extra permissions.

We recommend all Files are set with 644 permissions and Folders/Directories set to 755.

If you are unsure of how to do this or need extra help please submit a support ticket.

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