Portal Home > Knowledgebase > Web Hosting (Reseller Hosting) > I cannot add Addon Domains in cPanel


I cannot add Addon Domains in cPanel




If you get the following error when trying to add an Addon Domain in cPanel please see the instructions below.

 

"Error from park wrapper: Using nameservers with the following IPs: 92.48.69.21,92.48.69.20 Sorry, the domain is already pointed to an IP address that does not appear to use DNS servers associated with this server. Please transfer the domain to this servers nameservers or have your administrator add one of its nameservers to /etc/ips.remotedns and make the proper A entries on that remote nameserver."

Check you have changed the nameservers to the correct ones (usually ns1.hydro-host.net & ns2.hydro-host.net). You will need to wait up to 72 HOURS after changing nameservers before adding to cPanel.

If after 72 hours you are still unable to add the domain please open a support ticket. However, please do note, we cannot speed up this process if the domain does not yet resolve to our network. The DNS changes need to propagate world wide. This process can take up to 72 hours.



Was this answer helpful?

Add to Favourites Add to Favourites    Print this Article Print this Article

Also Read
Dedicated IP addresses (Views: 988)