Knowledgebase

Accessing Webmail
We provide access to Webmail across all of our servers. Webmail is used to give you access...

Backups
Hydro Host takes backups of cPanel accounts on a weekly basis. Our backups are stored both within...

Can I create Reseller accounts in my Reseller hosting?
No reseller accounts cannot create additional reseller accounts. This feature is called a "Master...

Dedicated IP addresses
Hydro Host offer dedicated IP addresses on all hosting accounts. These are priced at £25.00 per...

Do you have an Affiliate Program?
Yes; Hydro Host opperate an Affiliate Program. Our Affiliate Program allows you to earn extra...

Do you offer free trials?
We do not currently offer a free trial. However we do offer a money back guarantee with all of...

Do you provide access to Fantastico?
We provide access to Fantastico on select servers. Some servers come with Softaculous. You can...

Do you support phpMyAdmin?
Yes phpMyAdmin is provided across all of our servers to enable to view, create, edit and manage...

Do your packages come with Softaculous.
Yes our hosting packages come with Softaculous installed.

Do your services support MSSQL?
No, all of our servers are Linux based. Our services support MySQL.

Does my reseller hosting come with an enom reseller account?
Yes, you can have a free enom reseller account to go with your reseller web hosting account....

How are servers monitored?
Our servers are constantly monitored for uptime manually by our support department. We...

How do I check my email?
You can check your email in a number of ways. If you have already set up an email account from...

How do I upgrade my account?
You can upgrade or downgrade your account at any time by logging into your billing area at...

I cannot add Addon Domains in cPanel
If you get the following error when trying to add an Addon Domain in cPanel please see the...

I have not received my account details after payment
If you have not received your account details via email within 15 minutes of your first payment...

Internal Server Error (500)
If you are receiving this error for a website on our services your file permissions are likely to...

My web hosting is down, what do I do?
Please login to your members area on our website and submit a support ticket.

Reporting Abuse
Should you need to report abuse please email admin@hydro-host.net with the subject "Abuse...

Should I use POP3 or IMAP?
Which mail protocol to use for retrieving your emails depends on a number of factors. If...

SuPHP
Our servers run SuPHP. Please ensure all file permissions are set to 644 and all folder...

Which control panels do you offer?
All of our web hosting packages use cPanel. To access cPanel please visit: yourdomain.com/cpanel...

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