Knowledgebase

Accessing Webmail
We provide access to Webmail across all of our servers. Webmail is used to give you access...

Backups
Hydro Host takes backups of cPanel accounts on a weekly basis. Our backups are stored both within...

Can I host multiple domains on Shared Hosting?
If your shared hosting package comes with 'addon domains' you can host multiple domains from a...

Can I use Wordpress?
Yes, you can use your web hosting for almost any type of website. Our shared hosting packages are...

Can my account be restored from a previous backup?
Yes, if you would like us to restore your account from our backups please submit a support...

Change main domain
If you wish to change the main domain associated with your web hosting please change the...

Dedicated IP addresses
Hydro Host offer dedicated IP addresses on all hosting accounts. These are priced at £25.00 per...

Do you have an Affiliate Program?
Yes; Hydro Host opperate an Affiliate Program. Our Affiliate Program allows you to earn extra...

Do you offer free trials?
We do not currently offer a free trial. However we do offer a money back guarantee with all of...

Do you provide access to Fantastico?
We provide access to Fantastico on select servers. Some servers come with Softaculous. You can...

Do you support phpMyAdmin?
Yes phpMyAdmin is provided across all of our servers to enable to view, create, edit and manage...

Do your packages come with Softaculous.
Yes our hosting packages come with Softaculous installed.

Do your services support MSSQL?
No, all of our servers are Linux based. Our services support MySQL.

How are servers monitored?
Our servers are constantly monitored for uptime manually by our support department. We...

How do I check my email?
You can check your email in a number of ways. If you have already set up an email account from...

How do I create an email account?
Please watch the below video tutorial for step by step instructions on how to create an email...

How do I upgrade my account?
You can upgrade or downgrade your account at any time by logging into your billing area at...

I cannot add Addon Domains in cPanel
If you get the following error when trying to add an Addon Domain in cPanel please see the...

I have not received my account details after payment
If you have not received your account details via email within 15 minutes of your first payment...

Internal Server Error (500)
If you are receiving this error for a website on our services your file permissions are likely to...

Reporting Abuse
Should you need to report abuse please email admin@hydro-host.net with the subject "Abuse...

Should I use POP3 or IMAP?
Which mail protocol to use for retrieving your emails depends on a number of factors. If...

SuPHP
Our servers run SuPHP. Please ensure all file permissions are set to 644 and all folder...

Which control panels do you offer?
All of our web hosting packages use cPanel. To access cPanel please visit: yourdomain.com/cpanel...

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